Service manager: Heather Broadley
Address: Nevis House, 69 Old Perth Road, Inverness, Highlands, IV2 3JH
Email: Nevis.House@crossreach.org.uk -
Website: https://www.crossreach.org.uk/ - site will open in a new window
CrossReach is a leading, long-standing and well-respected provider of social care for over 12,000 people of all ages in Scotland who find themselves facing challenging circumstances. As the Social Care Council of the Church of Scotland our mission is to support people to achieve the highest quality of life that they are capable of achieving at any one time, in Christ’s name.
We take a person-centred approach to admissions and look at individual needs. This service is offered primarily to those in Highland area, Northern and Western Isles. We accept individuals over the age of 16 who are looking to achieve an abstinence-based life and who are committed and able to engage with a structured programme.
Where needed, we anticipate people to have a medically supervised detox prior to admission but can, in agreement with medical professionals, offer a safe space with medical oversight for alcohol detox completion and can support methadone detox.
We treat each request for detox on merit so do not set a firm upper limit, but usually expect an amount of around 50mls on admission. This is overseen by the individual’s GP or the Alcohol and Drug team nurse practitioners, but we are open to consideration on a case-by-case basis. There is also a requirement to be able to cognitively engage in a Cognitive Behavioural Therapy group and one-to-one work.
We encourage people to engage with mutual aid groups – such as 12 Step or Self-Management and Recovery Training based groups – with an expectation that, in addition to the structured programme, people attend two mutual aid meetings per week.
The Cognitive Behavioural Therapy-based programme is provided by a skilled and experienced team, including wakened night staff and Recovery Volunteers with lived experience, trained to complement the staff team and provide peer support and inspiration. In addition to meeting with their key worker three times per week, there are eight daily structured groups over the week that are compulsory for individuals to attend.
Individuals are also encouraged to explore community-based activities that will support their recovery, such as volunteering, training or education, and to partake in active and positive activities during the day.
We encourage people to engage with mutual aid groups – such as 12 Step or Self-Management and we see the importance to all in maintaining or regaining positive family support, and involvement that will promote recovery and support ongoing abstinence.
We encourage ongoing contact at a time and place that suits everyone’s needs and the individual’s recovery programme.
We support planned family visits and can host these within a comfortable space in the service if desired. However, we do not currently have the facility to host overnight stays for families.
We have a family liaison worker who can work with family members from the point that an individual is referred and continue to support them for six months after the individual leaves the service.
This support is structured around CRAFT or SMART for Families as appropriate. Support is offered on a one to one or group basis. The worker will offer in person or remote meetings as appropriate.
For those in the Highland area we are able to offer the support of a community worker from the point of an individual being accepted onto the waiting list until their admission.
This support is tailored to the needs of the individual and can range from a monthly phone call to weekly visiting support or remote support. This support is to prepare an individual for admission, taking into account practicalities like supporting the individual to arrange family and pet care if needed, and to go over the practicalities of what to bring with them during their admission.
A day long visit will be offered within the two weeks leading up to admission.
We encourage those within easy travel distance of Inverness to link in with community groups facilitated by CrossReach staff hosted at Osprey House in Raigmore Hospital.
For those outwith Highland areas we will offer weekly phone calls to keep in touch and to monitor any changes that would increase the urgency of admission or to identify overcome any subsequent challenges that may delay admission.
For those from the Highland area, the pre-hab community worker will link in with the individual as they plan their exit from the service. They will meet with the individual and the key worker to agree the post-hab plan and what support will be needed from their community worker.
The initial week post- hab, will include daily contact via a mixture of in person meetings and phone calls.
Support will be focused on the individual’s transition from support to independent living, including the practicalities of dealing with household bills, living skills and linking in with recovery communities locally.
The support is available for 12 weeks post-hab but can be longer if there is an agreed need for this to be extended.
For those outwith Highland, we would again arrange daily contact for the initial week and then offer weekly phone calls for the next 12 weeks.
We encourage contact with local recovery communities as part of the exit planning and support individuals to make these contacts prior to leaving the service.
For those returning to the Western Isles, we are able to make links to our sister CrossReach service in Lewis for ongoing support.
All individuals in the final two weeks of their stay will move to our supported accommodation service in Inverness as a preparation for a return to independent living, whilst still attending the service 9-5 Monday- Friday.
The service is currently grant funded by the Scottish Government and accepts referrals from Highland, Western and Northern Isles. Individuals can access the service via referral following their local Alcohol and Drug Partnership Recovery Pathway. Individuals make a small contribution toward living costs, catering and utilities.
The building is fully accessible and is on one level. There is ramped access to the front door. There is also ramped access from the building to the garden. There is one fully accessible bedroom with accessible wet room|there is a fully accessible bathroom with an assist bath chair for independent use.
Across our residential rehabilitation services we have experience in supporting individual with the following health conditions:
All health conditions will be reviewed at assessment as to how the individual could be safely supported within the service.
As a faith-based organisation we appreciate the importance of faith in people’s lives and offer support to people of any faith or none. We are able to respond to:
As a new service opened in July 2025 we have not yet generated data on success and outcomes. However we aim to offer people a safe, supportive environment where they can, through an individualised abstinence based recovery program, identify their own recovery goals and outcomes.
We believe that with the right support at the right time people can find the solutions they need to cope with the challenges they face.
We understand that the challenges people face are often multi-layered.
We take care to work in a way which enables us to respond to the complexity of people’s lives.
This will be respectful and inclusive of their own views and wishes, empowering them to build on their strengths and assets. To this aim we use the Outcome Star planning and monitoring tool to empower people to take control of their recovery and set their own outcomes within the structured programme on offer.
From our other residential services, we are able to see the following from the Outcome STAR which monitors and reports on individual outcomes and change over time. From this we see that 98% of individual see positive change in at least 3 outcome areas. We see that positive change across all 10 outcomes ranges from 1.07 to 3.99 over a 4-12 week period.
Disclaimer: The services listed in this directory are regulated by appropriate governing bodies, such as the Care Inspectorate, Healthcare Improvement Scotland or the NHS. The National Directory of Residential Rehab Services in Scotland is not responsible for the quality assurance information listed on these pages.